Senior Operations Manager for Deposit and Payment Services
1 day ago
Mitsubishi UFJ Financial Group (MUFG) is a leading global financial institution dedicated to providing innovative financial solutions to its clients. With a vision to be the world's most trusted financial group, MUFG prioritizes long-term relationships, serving society, and fostering shared and sustainable growth.
Job DescriptionThis role will report to the Team Lead and assist in managing daily operations, ensuring timely processing, settlement, and reporting of transactions. The successful candidate will also participate in projects as a representative of Deposit and Payment Operations, performing reconciliation tasks, investigating operational incidents, and supporting team development strategies.
Key Responsibilities:- Assist in managing daily operations and activities, ensuring all transactions are processed, settled, and reported in a timely manner.
- Participate in projects and act as a representative of Deposit and Payment Operations.
- Perform reconciliation of daily pending/unprocessed/irregularity transactions.
- Support in determining the level of support on new product offerings and managing the risk profile for the team.
- Investigate operational incidents/errors and prepare draft reports, providing countermeasures/recommendations for improvement to mitigate risk in future.
- Support development of the team's strategy, including review and re-engineering current procedures/workflows to enhance efficiency.
- Participate in ad-hoc exercises in response to inspections and examinations by auditors, authorities, or regulators.
- Develop and maintain strong stakeholder management with key stakeholders within MUFG and externally.
- Deliver high-quality service to enhance the function's reputation and meet customer expectations.
- Tertiary education.
- Minimum 6 years of relevant experience.
- Sound knowledge of Faster Payment System and domestic remittance operations in Hong Kong.
- Strong communication and presentation skills to influence using technical data and information.
- Good knowledge of AML requirements applicable to payment operations.
- Substantial experiences in high-volume payment transactions with banking systems.
- Good personal integrity and control mindset.
- Excellent computer literacy, especially in Microsoft Office Excel and Word.
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Hong Kong, Central and Western District, Hong Kong SAR China MUFG Full timeOperations Excellence in Deposit and Payment ServicesMitsubishi UFJ Financial Group (MUFG) is a leading financial institution that prides itself on delivering exceptional customer experiences. We're seeking a skilled Senior Operations Manager to join our Deposit and Payment Operations team.This role will be responsible for managing daily operations, ensuring...
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