Cash Management Services Quality Assurance Professional

20 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time
Job Description

We are seeking an experienced professional to join our team as a Cash Management Services Quality Assurance Professional. As a key member of our corporate banking services, you will be responsible for delivering high-quality cash management services to our clients.

Key Responsibilities
  • Act as the primary customer contact point for cash management services, ensuring seamless delivery and driving quality according to segmented service models.
  • Process account maintenance for Corporate Banking Services Online and operate cash management products efficiently.
  • Lead the implementation and refinement of cash management projects, develop workflows, monitor services quality, and enhance pledges.
  • Deliver tailored, one-stop services by closely following up on client needs, conducting case investigations, and system testing.
  • Collaborate with product specialists and relationship managers to conduct client visits, business analytics, review product/service mixes, and drive revenue growth.
Requirements
  • A degree holder or above, preferably with Certified Six Sigma Green Belt or higher qualification.
  • At least 5 years of experience in corporate banking or cash management services.
  • Familiarity with cash management-related products and platforms.
  • Excellent interpersonal and communication skills.
  • Strong analytical and numerical skills.
  • Proficiency in Microsoft Office, including Excel Macro.
  • Good command of both spoken and written English and Chinese; Mandarin is an advantage.


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