Senior Quality Assurance Operations Specialist

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time

Citi is a global bank that has been serving its clients for over 200 years. Our unparalleled network enables us to provide a wide range of financial services and products to our clients, including consumers, corporations, governments, and institutions.

We believe in helping our clients meet their biggest opportunities and face the world's toughest challenges. At Citi Private Bank, we serve the world's wealthiest individuals and their families by offering customized services to help protect and responsibly grow their wealth.

We are currently seeking a high caliber professional to join our team as Officer, KYC Quality Assurance Operations, Citi Private Bank - Hybrid based in Hong Kong. In this role, you will be responsible for reviewing and approving KYC client profiles, performing documentation reviews, and sanctions & AML name screening dispositions.

You will also be required to carry out due diligence checks and information searches per internal standards, partner with Business & AML Compliance stakeholders to support client onboarding, and provide guidance & subject matter expertise as required. Additionally, you will work in partnership with Global and KYC teams to implement new policies and guidelines, and develop consistent processes and best practices.

As a successful candidate, you would ideally have a Bachelor's degree or equivalent experience, 3-5 years of relevant experience, and proven ability to make effective and timely decisions. You should consistently be able to anticipate and respond to customer/business needs, demonstrate ability to build and cultivate partnerships across business regions, and possess good interpersonal and communication skills.

Citi offers a range of benefits to support your physical and mental well-being, including access to telehealth options, health advocates, confidential counseling, and more. We also provide programs and services to help you manage your financial well-being and plan for the future. Furthermore, we offer generous paid time off packages, access to an array of learning and development resources, and opportunities to volunteer in the communities in which you live and work.



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