Associate - Quality Assurance Operations & Regulatory Compliance Specialist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China KPMG Full time

KPMG China provides multidisciplinary services from audit and tax to advisory, with a strong focus on serving our clients' needs and their industries. At KPMG, you will work in an environment where we strive to become a responsible corporate citizen that has a positive impact on our environment and community.

Service Line Overview

KPMG Managed Services brings together the firm's subject matter expertise, proprietary technology and tools and deep operations capability to provide an innovative and cost-effective solution for clients seeking to outsource either a one-off remediation or an ongoing BAU process. We operate across multiple industries, geographies and processes and have particular experience in complaint handling, claims processing and client due diligence.

Key Responsibilities
  • Provide technical advice to production teams on complex cases using analytical and problem-solving skills.
  • Conduct Root Cause Analysis of fails and effectively communicate the outcomes.
  • Responsible for contributing to operational impact assessment of policy change and making this operational.
  • Communicate changes/updates effectively within the operation via internal alerts and huddles.
  • Provide input to the design and implementation of process and policy change.
  • Conduct ad-hoc and pre-planned coaching/training support to embed technical development.
  • Review and constructively challenge the operations' internal processes to drive continuous improvement.
  • Maintain awareness of regulatory risk/landscape and use this awareness to flag issues of importance to the operation.
  • Build constructive and collaborative working relationships with teams both on and off-shore.
  • Ensure quality is embedded within the operation.
Experience & Background

The ideal candidate will have a minimum of two years of experience in a HKMA/FCA regulated environment in Hong Kong or similar, with a proven track record of providing feedback in a concise, accurate, constructive and timely manner. The candidate should also possess general knowledge of Financial Crime guidance and have experience in inferring policies and doing gap analysis. Additionally, they should be able to articulate complex messages in both written and verbal communication and work successfully in a target-driven environment.



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