Key Account Quality Control Specialist
12 hours ago
We are seeking a seasoned Key Account Quality Control Specialist to join our team at Dah Sing Financial Group. This role is responsible for ensuring that all operation processes in the Business Banking and Direct Channels Department comply with regulations and standards set by the bank and regulators.
Main Responsibilities:- Compliance and Risk Management: Prepare operation risk and compliance reports, ensuring timely completion of quality control and risk assessments.
- Customer Support: Conduct courtesy calls or site visits to Business Banking customers, perform onsite surprise checks at Business Banking centers, and provide regular training/coaching to frontline staff on control perspectives.
- Quality Monitoring: Regularly call quality and monitor support to ensure teams meet quality standards and comply with regulatory requirements.
- Customer Complaints: Handle customer complaints, investigate complaints, analyze complaint cases, and provide feedback to frontline staff.
- Process Improvement: Compile and review operation flows regularly to ensure compliance with internal guidelines, legal, and regulatory requirements.
- Education: University graduate or above with at least 8 years of banking experience in Quality Control, or tertiary education with substantial relevant working experience.
- Skills and Qualifications: Familiarity with banking products and operations flow, analytical and logical mind, people management skills, staff coaching/training skills, ability to interact with business partners, detail-minded, and excellent communication skills in English and Chinese.
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