Key Account Support Specialist
1 day ago
**Company Overview**
Gravitas Recruitment Group is a leading recruitment agency dedicated to providing top-notch services to clients and candidates alike.
**Job Summary**
We are seeking a highly skilled Key Account Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to customers and sales channel personnel at remote locations.
**Key Responsibilities:**
- Provide timely and accurate responses to customer enquiries via various channels.
- Support the Life Operation Project, including LA and Claims Instant Cheque Services.
- Prepare and send replies to letters, emails, faxes, quotations, and document retrieval.
- Assist in checking and processing new business applications.
- Collect customer feedback and suggest ways to improve overall satisfaction.
- Draft procedures and processes to enhance existing operating practices.
- Express concerns and suggestions regarding employee satisfaction.
**Requirements:**
- Minimum 2 years of customer service experience in financial institutions, preferably in the insurance sector.
- IIQE papers 1, 2, 3 & 5 is an advantage.
- Excellent customer service and communication skills.
- Good language and administrative skills, especially in business writing.
- Proficient in Cantonese, English, and Mandarin.
- Immediate availability is preferred.
**What We Offer:
A competitive salary and benefits package awaits the successful candidate. If you are a motivated and experienced professional looking for a challenging role, please apply today.
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