Account Recovery Specialist

21 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Cartrack Full time
Job Description

About Us

Cartrack is a leading provider of fleet management solutions, dedicated to helping businesses optimize their operations and improve customer satisfaction.

Role Overview

We are seeking an experienced Account Recovery Specialist to join our team. This role will be responsible for managing delinquent accounts, negotiating payment schedules with customers, and escalating disputes to relevant departments.

Key Responsibilities

  • Negotiate payment arrangements with customers to recover outstanding amounts
  • Evaluate and prioritize customer disputes, ensuring timely resolution and follow-up
  • Maintain accurate records of aging reports and account updates
  • Prepare and issue monthly payment reminders and Statements of Account
  • Process debt recovery actions in accordance with company policies and procedures
  • Perform other ad-hoc duties as assigned by the Supervisor/Manager

Requirements

  • Diploma holder with at least 2 years of experience in a collections or related role
  • Advanced proficiency in Microsoft Excel, including expertise in advanced formulas
  • Excellent analytical and problem-solving skills, with the ability to create detailed reports
  • Strong communication and interpersonal skills, with the ability to work independently and as part of a team
  • Ability to adapt to changing priorities and deadlines
  • Strong administration skills, with attention to detail and organizational abilities


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