Collection Manager Professional

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Job Overview

Hang Seng Bank Limited is committed to service excellence, and our people are essential to our success. We seek high-calibre talent to join our team as an Assistant Collections Manager.

Key Responsibilities:
  • Assist the manager in leading a team to manage delinquent accounts of retail unsecured loan portfolios, perform account maintenance, and provide administration support.
  • Take legal proceedings against debtors by instructing external legal firms, representing the Bank at court hearings, and liaising with the Official Receiver's Office/Outside Trustee on bankruptcy-related matters.
  • Follow up and manage deceased, bankruptcy accounts, and other accounts with court orders.
  • Conduct risk account reviews and propose mitigation actions through regular or ad-hoc reviews.
  • Assist in Supplier Risk Management and prepare statistical reports for management review.
  • Handle customer complaints and perform necessary investigations.

Requirements:
  • University degree in a related discipline or other relevant qualifications.
  • Minimum 2 years' experience in debt recovery/unsecured lending and mortgage business, with exposure to credit control/administration.
  • Strong self-motivation, good interpersonal, communication, credit analytic, and supervisory skills.
  • Good knowledge of PC application software, such as MS Word, Excel, and Access.
  • Proficiency in both English and Chinese; fluency in Putonghua an advantage.
  • Great sense of ownership and a servicing mindset to ensure efficient and effective customer service processes.

Compensation and Benefits:
Hang Seng Bank Limited offers a competitive salary range of HKD $500,000 - $700,000 per annum, depending on experience. Additional benefits include medical insurance, retirement plans, and opportunities for career growth and development.

About Hang Seng Bank Limited
Hang Seng Bank Limited is a leading financial services organization in Hong Kong, dedicated to serving our customers and communities with exceptional service and innovative products. Our commitment to service excellence has earned us numerous awards and recognition.
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