Senior Risk Management Specialist
5 days ago
DBS Bank (Hong Kong) Limited is seeking a skilled Senior Risk Management Specialist - Collections to join our team. As a key member of the Risk Management Group, you will play a crucial role in developing and maintaining risk management frameworks and providing independent review and challenge to the business.
Responsibilities- To perform phone dunning to delinquent customers and understand their financial difficulties.
- Negotiate with customers on repayment arrangements and handle customer enquiries and complaints in a professional manner.
- Comply with the Bank's and regulatory requirements on risk and control.
- University graduate or equivalent OR Secondary education plus 2 years or above experience in consumer banking.
- A minimum of 2 years' experience in collection activities, preferably in Consumer Credit Collection/Customer Service.
- Bachelor's degree in Business Administration or related field.
- Good communication and negotiation skills, with the ability to handle and solve complaints effectively.
- Proficient in Microsoft Office, particularly Excel and Word.
- Experience in customer expectation management and conflict resolution is highly desirable.
We offer a competitive salary range of HK$45,000 - HK$65,000 per month, depending on qualifications and experience, plus benefits such as medical insurance, paid annual leave, and opportunities for career growth and development.
Please note that only shortlisted candidates will be notified.
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Senior Risk Management Specialist
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