Senior Portfolio Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Hang Seng Bank Limited
A career with us
Hang Seng Bank Limited is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.
We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.
WPB Credit and Financial Crime Risk Control - Credit Control Services
We are currently seeking a high-calibre professional to join our department as Senior Portfolio Manager - Credit Collection Services.
Job Description
  • Lead, plan, and co-ordinate a wide range of projects, offshoring migration, process review, system, and manpower-related issues to ensure smooth delivery of credit collection services.
  • Provide prompt responses and recommendations on credit policies to adapt to the fast-changing market.
  • Take legal proceedings against debtors by instructing external legal firms; represent the bank to attend court hearings and liaise with Official Receiver's Office/Outside Trustee on bankruptcy-related matters.
  • Handle and manage debt collections agencies (Third Party engagement), formulate guidelines for DCAs, and ensure their adherence to Group, HASE, and regulatory guidelines.
  • Propose and implement quality enhancement and control strengthening initiatives in response to review findings, customer feedback, and business needs.
Key Responsibilities
  1. University degree in a related discipline OR other relevant qualifications.
  2. Minimum 5 years' managerial experience in credit risk or complaint handling and project management, in relation to retail banking products.
  3. Good understanding of portfolio management technique including analytics.
  4. Strong interpersonal/leadership skills. Proficiency in both English and Chinese, fluency in Putonghua an advantage.
  5. Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
Compensation Package: We offer a highly competitive salary of HK$120,000 per annum, commensurate with experience, plus additional benefits including medical insurance, retirement scheme, and annual leave entitlements.
About Us
Hang Seng Bank Limited is one of Hong Kong's largest banks, providing a wide range of personal and commercial banking services. Our commitment to excellence has earned us numerous awards and recognition within the industry.
Career Development Opportunities
We invest heavily in our employees' development, providing regular training and career progression opportunities to help you achieve your full potential.
Contact Us
If you are a motivated and experienced professional looking for a new challenge, please visit our website at Hang Seng Bank Limited to explore our current job openings and submit your application.

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