Technical Support Specialist for Financial Markets
2 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Hong Kong Exchanges and Clearing Limited. As a key member of our IT department, you will be responsible for providing level 2 technical support for our applications to both internal departments and external customers.
The successful candidate will have strong technical skills in SQL, working knowledge of SSRS and SSIS, and experience with back office processes and clearing. They will also have excellent analytical and diagnostic skills, as well as the ability to work well under pressure.
Key Responsibilities:
- Provide production support and maintenance for a full range of Pre and Post Trade applications
- Perform monitoring, tuning, and optimization of performance
- Communicate project progress with the Project Manager and clients
- Manage upgrades of Pre/Post Trade applications and technical components
- Look at measurement and process improvement within current support structures
- Create and update all documents related to applications and their supporting systems
Technical Requirements:
- To build production and pre-production environments to support projects
- To maintain disaster recovery solutions across different domains
- To recommend new or changed standards to ensure improved efficiency, effectiveness, and robustness for all environments
- Willingness to contribute and support a Knowledge sharing culture
- To test builds against operational requirements
Working Environment:
- Customer-facing role
- Collaboration with Production colleagues, 3rd party suppliers, and Project teams
Requirements:
- Strong technical skills in SQL
- Working knowledge of SSRS and SSIS
- Experience with back office processes and clearing
- Excellent analytical and diagnostic skills
- Ability to work well under pressure
Preferred Qualifications:
- DevOps / modern tech experience as well as legacy systems also including Automation experience
- Experience with version source control systems (Bitbucket, Ansible, GitLab, GitHub or similar tool)
Salary: HKD $60,000 - HKD $80,000 per annum (dependent on experience)
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