End User Support Manager

4 days ago


Hong Kong Island, Hong Kong SAR China Standard Chartered Full time

We are seeking an experienced End User Support Manager to lead onsite engineers and coordinate remote support teams to deliver user support services in HK.

Role Overview

The successful candidate will be responsible for ensuring group standard SLA/KPIs are met and that the ESS strategy is implemented in HK without any failure or delay.

Key Requirements
  • Substantial experience in the banking industry, including demonstrated success in a similar role.
  • Ability to work with geographically dispersed and highly varied stakeholders.
  • At least 8 years of relevant experience.


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