User Experience

1 day ago


Hong Kong Island, Hong Kong SAR China Oliver James Full time
User Experience (UX) Manager - Top Tier Financial Firm (JOB-022025-270318) Hong Kong

Our client, a reputable entity in the financial industry, is looking to hire an experienced User Experience (UX) Manager to join them to work on a transformation project. This is an excellent opportunity to play a critical role in shaping the user experience for industry-leading operations projects.

Requirements

  • Proficiency with tools: Figma, Sketch, InVision, Illustrator, Photoshop, InDesign and other design/prototyping tools.
  • Ability to visualize the problem in sketches, illustrations or conceptual diagrams.
  • Ability to translate research findings into actionable insights that tangibly show business value.
  • Ability to find insights, patterns, trends and commonalities on research findings and data.

Main Responsibilities

  • End to end ownership of Customer Experience initiative supporting key business programs.
  • Participate, facilitate and deliver research delivery on user groups such as Advisors or Clients to drive better insights for design execution.
  • Use wireframes, prototypes, service design blueprints, mocks to communicate interaction and design ideas.
  • Leverage data/insights to inform business requirements and use cases for CX initiatives and to support local change management/adoption as platform solutions come onboard.

Other Responsibilities

  • Ensure deliverables and systems comply with all applicable standards and guidelines.
  • Perform other responsibilities and duties assigned by managers to meet business objectives.
  • Proactively get updated on the latest digital implementation and drives for implementation.
  • Ensure team members who perform regulated activities have obtained the relevant licenses and fulfilled the licensing requirements.
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