IT Support Specialist

4 days ago


Hong Kong Island, Hong Kong SAR China Selby Jennings Full time

At Selby Jennings, we are seeking a highly skilled IT Support Specialist to join our team.

About the Role

This is an exciting opportunity for a technical professional to provide exceptional support and troubleshooting services to our end-users.

You will be responsible for diagnosing desktop issues, providing step-by-step support, and ensuring swift resolution of technical problems.

In addition, you will provide support and troubleshooting for Windows OS, Outlook mail, Anti-virus, MS-Office Applications, Bloomberg, and Voice and Video conferencing systems.

You will also oversee IT inventory and manage the procurement of software, hardware, and equipment, while administering hardware and software in accordance with IT operational procedures.

Key Responsibilities
  • Diagnose and resolve end-user desktop issues
  • Provide support and troubleshooting for various applications and systems
  • Oversee IT inventory and manage procurement
  • Administer hardware and software in accordance with IT procedures
Requirements
  • Prior experience in an end-user support role
  • Strong experience providing support in a Windows environment
  • Basic understanding of computer hardware, software, networks, and operating systems
  • Excellent analytical and problem-solving skills
  • Proficiency in English and other languages such as Cantonese and Mandarin


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