IT Support Specialist

3 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

About Classy Wheeler Limited

We are a leading corporation in the IT industry, specializing in network and system support with a focus on Asia. Our services cater to offices and salons across multiple regions.

Job Overview

We seek an experienced IT Support Specialist to join our team. As a key member of our technical staff, you will be responsible for providing top-notch support and maintenance for software, desktops, servers, networks, and hardware across approximately 15 locations in Asia.

Key Responsibilities:

  • Set up and prepare user workstations and computers.
  • Conduct system monitoring, performance checks, and data backup operations.
  • Support the Regional Senior IT Manager in IT project design and implementation.
  • Maintain an accurate IT inventory record to protect and manage company assets effectively.

Requirements

To succeed in this role, you should have:

  • A diploma or higher in Computer Science or a related field, MCSE certification is preferred.
  • At least 2 years of experience supporting MacOS, MS Windows, Office applications, and desktop hardware, retail industry experience is a plus.
  • Proficient in system and network management, especially: (1) Microsoft Active Directory & Microsoft Exchange (2) TCP/IP network / WiFi setup (3) Microsoft operating systems, e.g., Win11, Windows Server Family.
  • Experience with Citrix and Checkpoint Firewall will be considered an asset.
  • Self-motivated and hardworking, with excellent interpersonal skills.
  • Organized and capable of working independently under pressure.
  • Fluent in English, Mandarin, and Cantonese.
  • Willig to travel within Asia on short notice and work overtime, including on-call emergency standby.


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