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Executive Support Professional
2 weeks ago
We are seeking an executive support professional to join our team at Global Executive Consultants Ltd. as an Executive Support Professional - High-End Client Care.
About the Role
The successful candidate will be responsible for providing exceptional support to high-end clients, responding promptly and professionally to their inquiries, concerns, and complaints via phone, email, chat, or other communication channels.
Key Responsibilities
- Deliver exceptional customer service to high-end clients.
- Respond promptly and professionally to customer inquiries, concerns, and complaints.
- Provide accurate and detailed information about luxury products, services, and company policies.
- Assist customers with placing orders, processing returns, and resolving billing or shipping issues.
- Identify and escalate complex or unresolved customer issues to the appropriate department or supervisor for further resolution.
- Maintain a thorough understanding of product features, benefits, and updates to effectively address customer inquiries.
- Follow up with customers to ensure their concerns have been resolved to their satisfaction.
- Build and maintain strong customer relationships by providing personalized and attentive service.
- Collaborate with cross-functional teams to improve customer satisfaction and identify opportunities for process enhancements.
- Keep accurate records of customer interactions and transactions in the CRM system.
- Strive to meet or exceed established customer service metrics, including response time, resolution time, and customer satisfaction ratings.
Requirements
- 2 years' experience in customer / after sale service function.
- Excellent verbal and written communication skills.
- Ability to empathize with customers and de-escalate tense situations.
- Strong problem solving and conflict resolution skills.
- Ability to multitask and prioritize tasks effectively.
- Positive attitude and a passion for delivering customer service.
