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IT Support Professional

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China E.C Technology Ltd. Full time

Job Overview

E.C Technology Ltd. is seeking multiple IT Support Engineers to handle and manage different projects in the IT support area. Experience in Microsoft Office 365 is a significant advantage.

Key Responsibilities:

  • Provide technical support and troubleshooting as Level 1 support for Hong Kong customers.
  • Implement projects, perform testing, install and configure equipment, contain and execute changes, prepare documentation, and provide maintenance support for customers' infrastructure and systems.

Requirements:

  • High Diploma holder in Computer Studies, Information Services, or related disciplines.
  • Minimum 1-2 years of relevant experience in a technical support role; experience in large corporate industries or multinational companies is preferred.
  • Good understanding of network, Microsoft technologies, and cloud server environments.
  • Experience in writing IT documentation is an advantage.
  • Strong communication and interpersonal skills, with foreign vendor liaison experience.
  • A proactive problem solver with a customer-focused mindset.
  • Good command of spoken and written English and Chinese.
  • Willing to work shifts, including public holidays.

Benefits and Opportunities:

We offer a dynamic and challenging work environment, opportunities for career growth and professional development, and a competitive compensation package.