IT Support and Coordination Professional

5 days ago


Hong Kong Island, Hong Kong SAR China The Executive Centre Full time

The Executive Centre seeks a highly skilled IT Project Coordinator to maintain our software systems' integrity and efficiency. You will be responsible for identifying areas for improvement, streamlining processes, and collaborating with stakeholders to drive positive change.

Main Responsibilities
  • Service Support and Troubleshooting:
    • Serve as the primary point of contact for users, responding promptly to service requests and concerns.
    • Deliver accurate diagnoses and swift resolutions to user-reported issues.
    • Educate users about potential issues and how to mitigate them.
    • Consistently update and refine our internal knowledge base with critical information.
    • Enhance collaboration with internal teams and vendors to advance incident resolution and system improvements.
    • Diligently identify problem areas and foster continuous improvement initiatives.
  • Operational and Administrative Support:
    • Develop and maintain comprehensive service logs to monitor support activities.
    • Analyze and generate insightful reports to inform strategic decisions.
    • Create engaging content for users about system changes, outages, or enhancements.
  • Project Coordination:
    • Partner with project leads to manage projects, create detailed plans, and develop realistic timelines.
    • Establish clear guidelines for project documentation and progress tracking.
    • Work closely with stakeholders to capture and document business requirements at various stages.


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