Strategic Account Manager

7 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Cognizant Full time
Cognizant Opportunity

As a seasoned Client Relationship Manager, you will play a pivotal role in driving growth and managing key customers of Cognizant IT and Consulting Business. You will serve as a trusted advisor to senior stakeholders, developing strategic relationships and fostering a positive client experience through delivery excellence.

Key Responsibilities:
  • Develop and maintain 'Trusted Advisor' relationships with CxOs and other key stakeholders
  • Manage the P&L of portfolio, business planning and budgeting
  • Drive account mining and penetration strategies, actively managing pipeline for growth and development of the account/portfolio
  • Negotiate commercial terms of engagement
  • Manage client expectations, provide updates to senior management, and participate in steering review meetings
  • Identify strategic initiatives that help clients achieve their goals and drive transformational programs
  • Work with the delivery team and third-party vendors to ensure project risks are minimized and project goals are met
  • Provide thought leadership and innovation in managing strategic customers

Required Skills and Qualifications:
  • 10+ years of experience in account management, domain consulting, and business development activities in the IT service industry with a proven track record in managing global and local clients
  • Seasoned business development professional with an excellent track record in managing, retaining, and developing business
  • Strong knowledge of the Hong Kong market across technology and business segments and industries
  • Experience and knowledge in latest digital innovations and selling transformation solutions
  • Experience in an onsite/offshore model
  • Strategic thinking, confident, and able to plan ahead and stay the course
  • Proven track record of improving business performance and winning deals
  • Experience navigating in a large organization and working in a multi-dimensional matrix
  • Ability to work with multi-cultural and geographically distributed teams
  • Strong negotiation, communication, and facilitation skills
  • Ability to communicate in local languages is an added advantage


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