Strategic Account Manager
7 hours ago
As a seasoned Client Relationship Manager, you will play a pivotal role in driving growth and managing key customers of Cognizant IT and Consulting Business. You will serve as a trusted advisor to senior stakeholders, developing strategic relationships and fostering a positive client experience through delivery excellence.
Key Responsibilities:
- Develop and maintain 'Trusted Advisor' relationships with CxOs and other key stakeholders
- Manage the P&L of portfolio, business planning and budgeting
- Drive account mining and penetration strategies, actively managing pipeline for growth and development of the account/portfolio
- Negotiate commercial terms of engagement
- Manage client expectations, provide updates to senior management, and participate in steering review meetings
- Identify strategic initiatives that help clients achieve their goals and drive transformational programs
- Work with the delivery team and third-party vendors to ensure project risks are minimized and project goals are met
- Provide thought leadership and innovation in managing strategic customers
Required Skills and Qualifications:
- 10+ years of experience in account management, domain consulting, and business development activities in the IT service industry with a proven track record in managing global and local clients
- Seasoned business development professional with an excellent track record in managing, retaining, and developing business
- Strong knowledge of the Hong Kong market across technology and business segments and industries
- Experience and knowledge in latest digital innovations and selling transformation solutions
- Experience in an onsite/offshore model
- Strategic thinking, confident, and able to plan ahead and stay the course
- Proven track record of improving business performance and winning deals
- Experience navigating in a large organization and working in a multi-dimensional matrix
- Ability to work with multi-cultural and geographically distributed teams
- Strong negotiation, communication, and facilitation skills
- Ability to communicate in local languages is an added advantage
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