International Executive Service Corps | Officer, Customer Services

8 hours ago


hong kong, Hong Kong SAR China International Executive Service Corps Full time

Officer, Customer Services (Phone Banking - General Banking) Post Date 05/09/2024 Division Retail Banking Department/Branch Direct Channels

Responsible for answering customer enquiries, handling personal & corporate customers’ instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking, eBanking, Mobile Banking, ATM, email & social media presence. Deliver consistent quality and one-stop services to customers and achieve objectives set by Management.

Main Responsibilities:

  • Deliver consistent quality services, handle customers’ enquiries/instructions efficiently and provide after-sales support.
  • Handle and ensure customer complaints are solved skillfully and effectively.
  • Achieve the service standard and objectives set by Management.
  • Acquire business opportunities, refer business to branches and other sales units.
  • Handle customer applications, transactions and instructions.
  • Collaborate with branches & other related business/support units.
  • Conduct on-the-job training for newcomers.
  • Perform routine clerical duties and daily reconciliation & reporting.
  • Comply with internal guidelines, legal and regulatory requirements when delivering job duties.

To meet the challenge, you should have the following qualifications and attributes:

  • Secondary education with minimum 1 year's relevant experience preferably in customer services of the banking industry.
  • Experience in digital services and/or SME corporate client service is preferred.
  • Insurance and/or investment license is preferred; possession of related regulatory qualifications and competencies is required.
  • Good communication and interpersonal skills.
  • Good command of written and spoken English and Chinese.
  • Fluent in Putonghua is highly preferred.

* This position is required to perform shift duty. (Mon to Sat, 8:00 am to 10:00 pm)

Please note that only shortlisted candidates will be notified.

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