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Officer, Customer Services

1 week ago

Hong Kong, Hong Kong SAR China Dah Sing Financial Group Full time

Officer, Customer Services (Contact Centre - SME)

Responsible to handle customer enquiries, feedbacks and instructions through multi-channels (including but not limited to hotline, email, social media) from local SME customer and cross-border SME customer.  Acquire SME business by inbound tag-on or outbound tele-marketing.  Deliver consistent quality services to maintain the image of professionalism.

Main Responsibilities:  

  • Achieve SME hotline's service level
  • Handle customer enquiries, feedbacks/complaints and instructions efficiently and effectively
  • Deliver professional customer service and to meet the required quality standard
  • Support marketing campaigns enquiries, campaign registration and business referrals
  • Support outbound telemarketing or tag-on / cross-sell products to enhance services and generate business revenue for the Bank
  • Achieve all objectives set by Management from time to time
  • Support on-the job training / attachment to train-up new staff
  • Comply all internal guidelines, legal and regulatory requirements when delivering job duties

Incumbent Requirements:

  • Secondary education with minimum 3 years’ relevant experience preferably in customer services of banking industry
  • Insurance and / or investment license preferred; and possession of related regulatory qualifications and competencies are required
  • Self-motivated, independent with good communication and interpersonal skills
  • Good command of written and spoken English, Cantonese & Mandarin