Customer Service Representative

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China TIME's group Full time

Job Summary:

We are seeking a professional to manage various tasks within the customer servicing area. The ideal candidate will be responsible for resolving tasks accurately and efficiently, while coordinating continuous improvement actions.

About Our Ideal Candidate:

  • Operate within the customer servicing area to manage tasks effectively
  • Ensure efficient customer service processes by handling channel operations such as emails and chat
  • Manage customer queries by providing product information, facilitating repair requests, and checking statuses
  • Handle daily call inquiries with a focus on first-level escalation management
  • Respond to customer requests in accordance with company procedures within stipulated turnaround times
  • Maintain customer service support for program subscribers
  • Demonstrate strong communication skills in composing responses to customer queries


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