Customer Service Liaison Representative

24 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time
About the Role

The successful candidate will be responsible for delivering exceptional customer service, ensuring a seamless and efficient banking experience. Key responsibilities include greeting customers, assisting with escorting services, answering enquiries, and promoting automated banking to improve overall waiting times.

Additionally, the role involves defining customer needs, referring to frontline sales and service staff to facilitate customer satisfaction. The ideal candidate will possess excellent interpersonal skills to enhance customer relationships and demonstrate the ability to analyze problems independently, handle crisis situations effectively, and work collaboratively as part of a team.

Requirements

To succeed in this role, applicants should hold a diploma or higher qualification and have at least one year's solid working experience in customer service, including non-banking experience. Proficiency in Chinese, English, and Putonghua is essential, as well as being customer-oriented and proactive. Candidates who are able to demonstrate strong analytical skills, effective communication, and a cooperative spirit are highly desirable.

What We Offer

This role presents an exciting opportunity for individuals to develop their skills and contribute to a dynamic team environment. As a key member of our Bank of China (Hong Kong) Limited team, you will have the chance to grow professionally and personally, while making a meaningful impact on our customers' experiences.

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