Insurance Customer Service Representative
1 day ago
We are seeking a skilled and professional Insurance Customer Service Representative to join our team at Prudential Hong Kong Limited. As a key member of our organization, you will be responsible for delivering exceptional customer service and contributing to the growth of our General Insurance Personal Lines products.
About the Role
- Provide high-quality customer service through various channels, including hotlines, digital platforms, and face-to-face interactions.
- Responsible for handling customer and agent inquiries in a professional and efficient manner.
- Contribute to sales by effectively underwriting renewals and handling new quotations for General Insurance Personal Lines products.
Key Responsibilities
Customer Service and Sales- Handle customer and agent enquiries across different channels, ensuring prompt and effective resolution.
- Build long-term trust with customers through professional complaint case handling.
- Contribute to sales by providing quality services to facilitate new sales and participate in the development of effective tools to support holistic sales journeys.
- Degree holder or professional insurance qualification is preferred.
- 4-5 years of working experience, preferably in the general insurance industry.
- Experience in customer services, call centers, or underwriting is an asset.
- Knowledge of general insurance products is essential.
- Good communication and interpersonal skills are required.
- Proficiency in MS applications is necessary.
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