Insurance Customer Service Representative

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China Prudential Hong Kong Limited Full time
Job Overview

We are seeking a skilled and professional Insurance Customer Service Representative to join our team at Prudential Hong Kong Limited. As a key member of our organization, you will be responsible for delivering exceptional customer service and contributing to the growth of our General Insurance Personal Lines products.

About the Role

  • Provide high-quality customer service through various channels, including hotlines, digital platforms, and face-to-face interactions.
  • Responsible for handling customer and agent inquiries in a professional and efficient manner.
  • Contribute to sales by effectively underwriting renewals and handling new quotations for General Insurance Personal Lines products.

Key Responsibilities

Customer Service and Sales
  • Handle customer and agent enquiries across different channels, ensuring prompt and effective resolution.
  • Build long-term trust with customers through professional complaint case handling.
  • Contribute to sales by providing quality services to facilitate new sales and participate in the development of effective tools to support holistic sales journeys.
Requirements
  • Degree holder or professional insurance qualification is preferred.
  • 4-5 years of working experience, preferably in the general insurance industry.
  • Experience in customer services, call centers, or underwriting is an asset.
  • Knowledge of general insurance products is essential.
  • Good communication and interpersonal skills are required.
  • Proficiency in MS applications is necessary.


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