Customer Service Representative for HK Markets
12 hours ago
We are seeking a highly skilled Customer Service Representative to join our team at TIME's group in the HK markets.
About the Role- This role involves performing operational tasks within the Customer Servicing area, with a focus on delivering exceptional customer service and achieving fixed service level targets.
- Responsibilities include handling emails and chat inquiries, ensuring efficient customer service processes, managing customer queries, and escalating issues when necessary.
The ideal candidate will have excellent verbal and written communication skills, with proficiency in Cantonese being a must. A bachelor's degree and minimum 2 years of working experience in customer services are required.
Key Qualifications- Customer Focus: Ability to prioritize internal and external customer needs and impact.
- Experience in Claims Management: An asset, but not required.
- Bias for Action: Focus on results and intelligent risk-taking.
- Team Alignment: Strong team player who supports and respects others.
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