Donor Service Representative
3 days ago
The Donor Care Assistant will play a vital role in providing exceptional customer service to donors, ensuring seamless communication and efficient data processing. This position requires strong interpersonal skills, attention to detail, and the ability to work collaboratively with the team to achieve shared goals.
Key Responsibilities
- Welcome new donors by phone and post, including sending welcome letters and making initial contact via phone.
- Verify donor information before entering accurate details into the database.
- Input donor and donation data into the donor database for effective record-keeping.
- Prepare donation receipts for donors and follow up on debit fail transactions via various channels.
- Respond to donor inquiries through inbound calls or email within a one-working-day timeframe.
Requirements
- Bachelor's degree or equivalent in a relevant field.
- At least one year of experience in donor care services, customer service, account servicing, or data processing.
- Excellent knowledge of MS Office, particularly Word and Excel.
- Typing speed: 50 WPM English, 20 WPM Chinese.
- Strong proficiency in written and spoken Cantonese, Putonghua, and English.
- Ability to work flexible hours, including some evenings and weekends.
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