Fundraising Operations Associate

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China UN News Full time
Job Details

This Fundraising Operations Associate position involves providing high-quality customer service to donors, ensuring seamless communication and efficient data processing. The successful candidate will possess excellent interpersonal skills, attention to detail, and the ability to work collaboratively with the team to achieve shared goals. The role requires a Bachelor's degree or equivalent in a relevant field and at least one year of experience in donor care services, customer service, account servicing, or data processing.

Key Responsibilities
  • Undertake welcoming procedures to greet new donors, including sending welcome letters and making initial contact via phone.
  • Follow up with donors for debit fail transactions via various channels.
  • Prepare donation receipts for donors and answer donor inquiries through inbound calls or email within a one-working-day timeframe.

Requirements
  • Education: Completed secondary level schooling or vocational training equivalent to secondary school level.
  • Work Experience: At least one year working experience related to donor care service/customer services/account servicing/data processing.
  • Key Competencies: Knowledge of MS Office, especially MS Word and MS Excel; typing speed: English (50 WPM) Chinese (20 WPM); proficiency in written and spoken Chinese (Cantonese and Putonghua) and English; ability to work flexible hours, including some evenings and weekends.


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