Financial Operations Support Associate
1 day ago
iCapital is a pioneering fintech firm that has revolutionized the way advisors, wealth management firms, asset managers, and banks assess and recommend bespoke public and private market strategies for their high-net-worth clients.
This position offers an exciting opportunity to join our Data Solutions team in Hong Kong and contribute to the success of our innovative company. As a Client Delivery Specialist Associate, you will be responsible for setting up and maintaining our financial software applications, assisting clients with issues, working on special projects, and helping with ad-hoc tasks.
Responsibilities and Requirements- Financial Reporting and Data Aggregation tools:
- Analyze and explain portfolio performance results
- Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects
- Perform analysis of private equity and hedge fund statements for input into the system
- Work with clients and partners to resolve data issues
- Develop and strengthen client relationships:
- Client onboarding
- Client account setup and training
- Day-to-day support and issue management
- Software maintenance and setup:
- System setup and configuration
- New client setup
- New financial account and asset set-up and classification
- Data feed management
- Create custom reports based on client-specific needs
- Liaise with the vendor partners for enhancements, and system and data issues
- Work collaboratively with the team to achieve common goals and objectives.
- Apply analytical and problem-solving skills to identify and resolve complex issues.
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