Network Engineer Support Associate

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China IPTP Networks Company Limited Full time
About IPTP Networks Company Limited

We are IPTP Networks Company Limited, a reputable company providing top-notch IT services focused on data centre installations and network infrastructure support.

Job Overview

This role requires a diligent and skilled Junior Network Infrastructure Technician who can work effectively in various settings, including data centres and client sites.

Key Responsibilities:
  1. Install and connect switches, servers, and equipment at data centres and client locations.
  2. Collaborate with our team to ensure seamless 'smart hands / remote hands' installation of servers and network equipment at remote co-location facilities.
  3. Configure software for Windows, Linux, and VMWare platforms.
  4. Replace hardware components such as HDDs, RAM, and SFP transceivers as requested by our server and network teams.
  5. Work closely with internal teams to guarantee project readiness and successful execution.
  6. Provide expert technical assistance to customers and internal staff, either directly or through collaboration with the Customer Support department.
  7. Transport equipment between remote co-locations, including packaging and shipping.
  8. Maintain accurate records and documents.
  9. Support with ad-hoc tasks as required.
Qualifications:
  • Possess a higher diploma or Associate degree in Information Technology, Computer Science, or Networking for preference.
  • Previous experience in a data centre environment is desirable.
  • Demonstrated expertise in structured cabling, including knowledge of CAT5, CAT6, and multi-mode/single-mode fibre, would be beneficial.
  • Excellent attention to detail and organisation skills.
  • A strong command of English, Cantonese, and Mandarin languages is essential.
  • Punctuality, responsibility, and a polite demeanor are crucial.
  • Ability to collaborate with colleagues and adapt to changing circumstances.
  • Flexibility to work variable shifts and occasional business trips.
Perks:
  • Annuual leave entitlement.
  • Public holidays.
  • Discretionary bonus scheme.
  • Comprehensive medical insurance.


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