APAC Desktop Support Team Leader

22 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China T. Rowe Price Full time

As a seasoned technology professional, you will have the opportunity to lead a team of support engineers who provide technical assistance to internal customers across the Asia-Pacific region.

The role is responsible for overseeing day-to-day operations, managing business relationships and technical escalations, ensuring service levels are met, and talent development.

Key Responsibilities
  • Oversee all aspects of the APAC Desktop Support team, ensuring they are achieving their goals aligned to the strategy.
  • B builds and maintains effective relationships with internal customers, stakeholders, and vendors.
  • Parter with Technology leaders and Business leaders to understand and meet requirements.
  • Stay updated on the latest desktop technologies, trends, and best practices, providing recommendations and guidance to the desktop support team and internal customers.
  • Support the team in escalating and managing significant situations, break/fix, installation of software, upgrades, and projects as needed.
Personal Attributes / Skills / Qualifications

Required:

  • At least 5 years of experience in desktop support, with at least 2 years of experience in managing a support team.
  • Experience setting and executing on strategy and has a continuous improvement mindset.
  • Strong customer service and communication skills, with the ability to interact effectively with different levels of internal customers and stakeholders.
  • Strong technical background on desktop hardware, operating systems, and software, including systems such as ServiceNow, O365, Citrix, SCCM, and Active Directory.

Preferred:

  • Strong technical skills, including a good understanding of networks, operating systems, cloud applications, scripting languages, and problem-solving.
  • Experience managing a diverse team within a global organization.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We strive for equity, equality, and opportunity for all associates. Our commitment and inclusive programming aim to lift the experience for each associate and build allies for our global associate community.



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