APAC Desktop Support Team Lead

8 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China T. Rowe Price Full time
Job Description

T. Rowe Price is a premier asset manager focused on delivering global investment management excellence and retirement services.

We invite you to explore the opportunity to grow your career with us in the APAC region, where you will lead and manage a team of support engineers providing technical support to internal customers.

Key Responsibilities:
  • Manage all aspects of the desktop support team, overseeing day-to-day operations, and ensuring the team achieves its goals aligned to our strategy.
  • Build and maintain business relationships with internal customers, stakeholders, and vendors, ensuring effective communication and collaboration.
  • Partner with Technology leaders and Business leaders to understand and meet requirements.
  • Be innovative and drive continuous improvement, enhancing customer experience through excellent service delivery and supporting adoption of new technologies.
  • Monitor and report on support metrics, such as ticket volume, resolution time, and customer satisfaction.
  • Support stakeholders to escalate and manage significant situations, break/fix, installation of software, upgrades, and projects as needed.
  • Attract, develop, and retain top diverse talent. Manage team resourcing needs and partner with leadership on planning.


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