Desktop Engineering Expert
12 hours ago
Job Description:
systemsGo is a leading IT consulting and project management company, renowned for its commitment to delivering exceptional customer service and high-quality solutions. We are seeking a skilled Field Desktop Support Engineer to join our team, working closely with cross-functional teams to implement IT solutions and share technical expertise.
Responsibilities:
- Provide On-Site Support: Deliver timely and effective assistance to end-users, ensuring minimal downtime and maximum productivity.
- Build Client Relationships: Foster trust and loyalty by delivering outstanding customer service, actively listening to client needs, and exceeding expectations.
- Troubleshoot and Resolve Issues: Diagnose and resolve complex IT problems efficiently, minimizing disruptions to business operations.
- Collaborate with Teams: Work closely with cross-functional teams to implement IT solutions, gather requirements, and share technical expertise.
- Monitor System Performance: Proactively monitor system health, perform regular maintenance, and implement necessary upgrades.
- Stay Current with Technology: Continuously expand technical knowledge and skills to stay updated with industry trends and best practices.
Requirements:
- Customer Service Excellence: Demonstrated ability to build strong relationships and exceed customer expectations.
- Technical Foundation: Bachelor's degree in Computer Science, Information Technology, or a related field.
- Hands-On Experience: Minimum of 3-5 years of providing on-site technical support in a fast-paced environment.
- Advanced Technical Skills: Expertise in Windows 10/11, Office 365, Windows Server, Active Directory, DNS, DHCP, GPO, networking (Checkpoint firewall, HP switches), VDI, Azure, and MDM. Relevant certifications preferred.
- Problem-Solving Acumen: Ability to analyze complex issues, develop effective solutions, and implement them efficiently.
- Collaborative Team Player: Proven ability to work effectively with colleagues and clients to achieve shared goals.
- Excellent Communication Skills: Clear and concise communication both verbally and written in English.
- Continuous Improvement Mindset: Passionate about staying up-to-date with industry trends and acquiring new skills.
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