IT Infrastructure Engineer

8 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Aquis Search Full time

Aquis Search is a leading professional services firm committed to empowering careers in technology and digital.

We are currently seeking an IT Infrastructure Engineer to join our team in Hong Kong and Singapore. As part of our global team, you will be responsible for providing and supporting IT services to the business, including resolving incidents, escalating requests, and managing tickets.

Job Description:
  • Resolve incidents and escalate requests for IT services and systems, ensuring alignment with the overall IT strategy.
  • Develop strong relationships with users to communicate effectively and resolve issues in a timely manner.
  • Maintain accurate records of assets, including laptops, desktops, smartphones, and peripherals.
  • Provide technical support for audio visual/video conference/webinar events and remote conference tools.
  • Support the onboarding and offboarding process for new starters and leavers, respectively.
  • Stay up-to-date with industry trends, hardware and software implementations, and change management issues, serving as a valuable technology resource.
Requirements:
  • Previous experience in IT helpdesk / Service Desk in professional industry or financial institutions is highly desirable.
  • Proven expertise in Active Directory Users & Computers, TCP/IP, DNS, DHCP, and VPN.
  • Strong knowledge of desktop PC, laptop, printer, and iPhone hardware support and maintenance, including imaging, parts replacement, and configuring PCs to Firm standards.
  • Familiarity with latest smartphone devices (hardware and OS) and their configuration.
  • English fluency is mandatory, with Cantonese language skills being a plus.


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