Help Desk Specialist

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Tangspac Full time

About Tangspac

Tangspac is a dynamic organization that requires highly skilled professionals to support our clients. We are committed to delivering exceptional services and believe that our employees play a vital role in achieving this goal.

Job Description

We are seeking a Desktop Support Engineer who will be the primary point of contact for clients, ensuring seamless communication and resolving technical issues promptly. As a Desktop Support Engineer, you will work closely with various teams, including helpdesk, network, server administration, and application teams, to provide timely solutions within Service Level Agreements (SLAs).

Responsibilities

  1. Ticket Resolution: You will resolve client hardware and software PC problem tickets efficiently, adhering to SLAs and maintaining high client satisfaction ratings.
  2. Technical Expertise: A solid understanding of supported platforms (Windows, iOS, Android) and hardware is essential. Your knowledge will enable you to resolve tickets effectively and maintain a high level of client satisfaction.
  3. Network and WiFi: Familiarity with basic network, WiFi, and VPN concepts is necessary to troubleshoot and resolve related issues.
  4. Communication Skills: Excellent communication skills are crucial for effective collaboration with clients and internal teams.

What We Offer

  • A collaborative and supportive work environment
  • Opportunities for growth and professional development
  • A competitive compensation package
  • A comprehensive benefits program


  • Hong Kong, Central and Western District, Hong Kong SAR China AXA Investment Managers Full time

    About the RoleWe are seeking a highly skilled Market Operations Specialist to join our team at AXA Investment Managers.Company OverviewThe AXA Group is a global leader in insurance and asset management, with 160,000 employees serving 105 million customers in 62 countries. Our mission is to act for human progress by protecting what matters. We protect and...


  • Hong Kong, Central and Western District, Hong Kong SAR China KN Group Full time

    Job OverviewThe KN Group is seeking a highly skilled and experienced Communications and Public Affairs Specialist to join our team. This role is ideal for individuals who are passionate about public relations, communication, and community engagement.Key ResponsibilitiesAs a Communications and Public Affairs Specialist, you will be responsible for assisting...


  • Hong Kong, Central and Western District, Hong Kong SAR China Goldman Sachs Group, Inc. Full time

    Global Banking & Markets, Equities Flow Volatility StrategiesA key role within our Global Banking & Markets division, this position plays a vital part in building strong relationships with institutional clients, helping them buy and sell financial products on exchanges worldwide, raise funding, and manage risk.About the DivisionAs a Global Banking & Markets...


  • Hong Kong, Central and Western District, Hong Kong SAR China Gravitas Recruitment Group Full time

    Gravitas Recruitment Group is a global investment bank seeking an exceptional Technical Innovation Specialist to join their APAC Global Markets business.Key ResponsibilitiesProvide expert technical support and development for APAC Global Equities Trading, including Exotics, Delta one, Convertible Bonds, Warrant and Volatility trading desks.Collaborate with...


  • Hong Kong, Central and Western District, Hong Kong SAR China WIT Talent Solutions Limited Full time

    Job OverviewWe are seeking a seasoned Equity Sales professional to join our team at WIT Talent Solutions Limited. The ideal candidate will have extensive experience on equity sales desks, with a proven track record of generating revenues from institutional clients.ResponsibilitiesClient Relationships: Build and maintain strong relationships with...


  • Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full time

    We are looking for an Associate in Trading Desk Operations to join our trading team at Crypto.com. The Quant Trading team is responsible for trading and managing risks associated with different crypto products, including spots and derivatives. Our team develops and implements trading strategies in fast-paced and complex trading environments.About the RoleAs...


  • Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time

    Citi is a global bank that has been serving clients for over 200 years. We provide a wide range of financial services and products to help our clients meet their goals.About the RoleWe are currently seeking a highly skilled professional to join our team as an Officer, Cash Equity Middle Office Analyst. This role will provide analytical and administrative...


  • Hong Kong, Central and Western District, Hong Kong SAR China TaiKang (Hong Kong) Preparatory Office Full time

    About UsTaiKang (Hong Kong) Preparatory Office is a dynamic organization dedicated to delivering exceptional service and support to our clients.Job SummaryWe are seeking an experienced Administrative Specialist to join our team. As a key member of our front desk operations, you will provide professional and enthusiastic service to visiting clients,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Aptitude Asia Full time

    Job OverviewAptitude Asia is seeking a highly skilled Senior Trade Operations Specialist to join our team in the APAC region.Key ResponsibilitiesTrade Capture and Management: Assist with trade capture by inputting trades, managing amendments, and processing lifecycle events and allocations.Trade Capture Inquiries: Serve as the primary contact for trade...


  • Hong Kong, Central and Western District, Hong Kong SAR China Aptitude Asia Full time

    Job OverviewAptitude Asia is seeking an experienced IT Infrastructure Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our company's IT infrastructure.Key ResponsibilitiesTroubleshooting and SupportInvestigate and resolve hardware and software issues, including...


  • Hong Kong, Central and Western District, Hong Kong SAR China Pinpoint Asia Full time

    Job Overview:We are seeking a highly skilled IT Governance Specialist to join our team at Pinpoint Asia. As a specialist in IT governance, you will play a critical role in ensuring the alignment of project management with organizational objectives and enhancing project success rates.Key Responsibilities:Drive Project Management Governance: Ensure that all...


  • Hong Kong, Central and Western District, Hong Kong SAR China W-Consulting Company Ltd. Full time

    We are seeking a seasoned Cloud Security Specialist to join W-Consulting Company Ltd. in Hong Kong or Singapore.About the Role:This is an exceptional opportunity for a skilled professional to protect our cloud infrastructure and maintain high standards of security.Design, engineer, implement, and monitor security measures for the protection of cloud...


  • Hong Kong, Central and Western District, Hong Kong SAR China GroupM Full time

    Role OverviewWe are currently seeking a Media Planning Specialist to join our team at GroupM APAC. In this role, you will be responsible for managing a set of clients and proposing digital strategies across the full digital mix including Display, Mobile, Social & SEM to drive great results for our local & regional clients.As part of your career growth,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Goldman Sachs Group, Inc. Full time

    Market Opportunities in Global BankingThis role offers an exciting opportunity to build strong relationships with institutional clients, helping them navigate the complex world of global financial markets.Division OverviewAs a member of our Global Banking & Markets team, you will be at the forefront of our business, working closely with the Flow Vol Trading...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Full time

    Job SummaryThe Customer Experience Specialist plays a vital role in ensuring that our guests have an exceptional experience in our retail stores. This involves interacting with guests to understand their needs, providing customized solutions, and facilitating seamless transactions.Key Responsibilities:Engage with guests to provide world-class customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Jigsaw Financial Full time

    **Job Summary**We are seeking a highly skilled Regional Sustainability Index Sales Specialist to join our team in APAC. This role will involve identifying and developing new business opportunities with institutional clients, asset managers, and private banks.Main Responsibilities:Distribute bespoke Sustainability Indexes to key clients across the...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Full time

    About UsOur MissionWe are a performance apparel company dedicated to providing high-quality products and exceptional customer service. Our goal is to help people move, grow, and connect through our technical fabrics and functional design.Job SummaryThe Education and Community Specialist plays a crucial role in creating a positive guest experience in our...


  • Hong Kong, Central and Western District, Hong Kong SAR China ICAP Full time

    The TP ICAP Group is a world-leading provider of market infrastructure solutions. Our purpose is to empower clients with seamless access to global financial and commodities markets, thereby enhancing price discovery, liquidity, and data distribution through responsible and innovative approaches.Through our people and cutting-edge technology, we establish...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time

    Company OverviewBloomberg ignites the power of information and technology to bring clarity to a sophisticated world. As a global financial information and news leader, we provide influential decision-makers with a critical edge by connecting them to a dynamic network of information, people, and ideas.We deliver data, news, and analytics through innovative...


  • Hong Kong, Central and Western District, Hong Kong SAR China TP ICAP Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Trainee Broker to join our Hong Kong team. This entry-level role offers on-the-job training and exposure to the financial markets, providing a unique opportunity for career growth.Key ResponsibilitiesArrange or introduce trades from client ordersDevelop existing and new client relationships by...