Help Desk Specialist
7 days ago
About Tangspac
Tangspac is a dynamic organization that requires highly skilled professionals to support our clients. We are committed to delivering exceptional services and believe that our employees play a vital role in achieving this goal.
Job Description
We are seeking a Desktop Support Engineer who will be the primary point of contact for clients, ensuring seamless communication and resolving technical issues promptly. As a Desktop Support Engineer, you will work closely with various teams, including helpdesk, network, server administration, and application teams, to provide timely solutions within Service Level Agreements (SLAs).
Responsibilities
- Ticket Resolution: You will resolve client hardware and software PC problem tickets efficiently, adhering to SLAs and maintaining high client satisfaction ratings.
- Technical Expertise: A solid understanding of supported platforms (Windows, iOS, Android) and hardware is essential. Your knowledge will enable you to resolve tickets effectively and maintain a high level of client satisfaction.
- Network and WiFi: Familiarity with basic network, WiFi, and VPN concepts is necessary to troubleshoot and resolve related issues.
- Communication Skills: Excellent communication skills are crucial for effective collaboration with clients and internal teams.
What We Offer
- A collaborative and supportive work environment
- Opportunities for growth and professional development
- A competitive compensation package
- A comprehensive benefits program
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