Technological Solutions Specialist

17 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time
Company Overview
Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. As a global financial information and news leader, we provide influential decision-makers with a critical edge by connecting them to a dynamic network of information, people, and ideas.

We deliver data, news, and analytics through innovative technology, providing real-time financial information to more than 325,000 subscribers globally.

In this role, you will be part of a team that helps firms handle complexity. We provide common tools, services, and expertise, enabling firms to simplify technology management. This drives lower total cost of ownership, faster time to market, and improved transparency.

The Role
You are vital in maintaining technological stability and mitigating financial risk for our clients across their Bloomberg solutions and products. You will join our tight-knit team, providing technical application, escalated connectivity, and integration support.

As a trusted authority, you will fix, resolve, and own issues impacting our clients directly. You will handle inquiries supporting a variety of ETL workflows between Bloomberg and client systems. You will interact with clients who code against various Bloomberg specifications as well as handle connectivity, application, and integration inquiries via multiple methodologies, including FIX, MQ, XML, SFTP, Web APIs, Splunk, Humio, Grafana.

Key Responsibilities:
* Analyze and tackle issues related to our enterprise product suite and examine their root cause and offer a solution in a timely manner, working directly with customers and internal partners across functions
* Work closely with our clients and our internal product, trade-desk, and engineering groups to facilitate speedy resolution to issues
* Provide an outstanding level of production support to our client base
* Demonstrate proactivity and ownership of client-reported issues and outreach projects
* Tailor your communication according to the client audience for both technical and non-technical users, including objection handling
* Examine root cause statistics for trends in production issues, partnering with clients to ensure preventative measures are implemented following standard methodologies

Summer Internship Program
* Establish and develop trusted relationships with a subset of clients and provide technical application support and integration assistance to those customers
* Ensure their connections and workflows are reliable and stable
* Learn about Bloomberg's Enterprise technical workflows in a multi-asset environment

Required Skills and Qualifications
* Currently enrolled at university with a graduation date between December 2025 and August 2026
* Availability for a 10-week summer internship from June to August 2025 and full-time employment in 2026
* Undergraduate or above course in Information Systems, Computer Science, Engineering, Finance, Economics, or related business and STEM field
* Proficiency in a programming language such as Python or SQL
* Demonstrated understanding and interest of the financial markets, and financial asset classes/products
* Customer service and solution-focused experience with a high degree of interpersonal skills
* Strong analytical attitude and keen eye for detail
* Excellent written and verbal communication skills in English

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