Technical IT Support Specialist

5 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Aquis Search Full time

Aquis Search is a global professional services firm empowering careers in technology and digital.

We are seeking an IT Support Engineer to join our team in Hong Kong and Singapore. The successful candidate will work with a global team to provide and support IT services to the business, resolving incidents at the first point of contact, escalating when necessary, and managing and escalating requests.

Key Responsibilities:
  • Resolve incidents and manage escalated requests for IT services and systems, understanding and supporting the overall IT strategy.
  • Communicate effectively with users to develop rapport and resolve issues over the phone and in person.
  • Maintain accurate asset inventory records of laptops, desktops, smartphones, and peripherals.
  • Provide technical support for audio visual/video conference/webinar events and remote conference tools.
  • Support new starters and leavers with service activities related to their onboarding/offboarding process.
  • Act as a technology resource for industry trends, hardware and software implementations, and change management issues.
Requirements:
  • Relevant experience in IT helpdesk / Service Desk in professional industry or financial institutions is beneficial.
  • Strong understanding of Active Directory Users & Computers and its associated membership groups, TCP/IP, DNS, DHCP, and VPN.
  • Excellent knowledge of desktop PC, laptop, printer, and iPhone hardware support and maintenance, including imaging, parts replacement, and configuring PCs to Firm standards.
  • Good understanding of latest smartphone devices (hardware and OS) and how they are set up and configured.
  • Fluency in English is required, with Cantonese language skills being advantageous.


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