Technical Application Support Specialist

5 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Aptitude Asia Full time
About Aptitude Asia

Aptitude Asia is a leading organization in the field of software application support, committed to delivering exceptional services to our clients.

Job Title: Technical Application Support Specialist

We are seeking an experienced and skilled Technical Application Support Specialist to join our team. The successful candidate will be responsible for providing timely and effective resolution to user inquiries and issues related to software applications.

Key Responsibilities:
  • User Support: Respond to user inquiries and issues through various channels, troubleshoot problems, and provide prompt resolutions.
  • Ticket Management: Manage and prioritize incoming support requests or incidents through a ticketing system, ensuring timely resolution and appropriate communication with users.
  • System Monitoring: Monitor the performance and availability of software applications, identify potential issues or trends, and take proactive measures to ensure smooth operation.
  • Documentation: Document support processes, troubleshooting steps, and resolutions to build a knowledge base for future reference.
Requirements:
  • Educational Background: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
  • Technical Skills: Good SQL knowledge, ability to understand C# at work level
  • Domain Knowledge: Good understanding of swaps, repos, triparty financing
  • Experience: Experience in troubleshooting and resolving application issues
  • Soft Skills: Familiarity with incident management processes and ticketing systems, excellent communication skills, both written and verbal
About the Role

This is an exciting opportunity for an experienced Technical Application Support Specialist to join our team and contribute to the success of Aptitude Asia. If you have a passion for delivering exceptional customer service and a strong background in software application support, we encourage you to apply.



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