Senior Application Support Technical Lead for Cash Equities

10 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time

Citi, a global leader in the financial industry, is seeking an exceptional professional to fill the role of Senior Application Support Technical Lead for its Cash Equities team. As a key member of our organization, you will be responsible for managing a complex and critical application stack used by the Cash Equities business.

About the Role

The successful candidate will lead the management of local trading desks, incident management, root cause analysis, and continuous improvement initiatives. This includes stakeholder management, collaboration with various teams, and strategic planning to ensure the effective operation of our platforms and services. Your expertise will be instrumental in delivering world-class client service and experience, as well as driving cost reductions and efficiencies across supported portfolios.

Key Responsibilities
  • Improve operational efficiencies, strengthen incident management, problem management, and knowledge sharing practices within the team.
  • Guide development teams on application stability and supportability improvements.
  • Develop and implement frameworks for managing capacity, throughput, and latency.
  • Establish and enforce application onboarding guidelines and standards.
  • Coach team members on maximizing their potential, working effectively in a highly integrated team environment, and focusing on strengths.
  • Drive continued cost reductions and efficiencies through Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training.
  • Participate in business review meetings, relating technology tools strategies to business requirements.
  • Maintain adherence to support process and tool standards, and work with Management to create new or enhance processes.
  • Influence and negotiate with senior leaders, communicate with external parties, and manage vendor relationships.
Requirements
  • Demonstrate an in-depth understanding of how apps integrate within the overall technology function to achieve objectives.
  • Possess 10+ years of relevant experience supporting Global Markets.
  • Showcase strong technical understanding of Linux/Java-based systems, FIX protocol, and IT infrastructure, particularly network connectivity fundamentals.
  • Prioritize post-graduation in a relevant field, as well as advanced-level experience in Apps Support roles with commensurate experience in people management, senior stakeholder management, project management, and capacity planning/forecasting.
About Citi

Citi is an equal opportunity and affirmative action employer, committed to creating an inclusive workplace where talented individuals can thrive. We welcome applications from qualified candidates who share our values and are passionate about making a difference in the financial industry.



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