Dedicated Application Support Analyst

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China NLS Full time
Job Summary

We are seeking a highly skilled Application Support Analyst to join our team at NLS, supporting the smooth operation of critical trading applications in a leading financial institution with global offices.

About the Role
  • Provide first and second line technical support, responding to user queries and issues in a timely and efficient manner.
  • Monitor application performance, identify potential problems, and implement solutions to optimize system functionality.
  • Work closely with traders, analysts, and IT teams to understand application requirements and provide tailored support solutions.

The ideal candidate will possess strong knowledge of financial applications, trading systems, and market data platforms, as well as excellent communication skills and the ability to collaborate effectively with diverse teams and stakeholders.

Key Responsibilities
  1. Troubleshoot application issues, analyzing logs and diagnosing root causes.
  2. Perform software installations, upgrades, and patches, following change management processes and ensuring system stability.
  3. Document support activities, resolutions, and system configurations to maintain accurate records and facilitate knowledge sharing.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in application support within the financial services industry, preferably in a hedge fund or investment bank.
  • Strong analytical and problem-solving skills, with the ability to work well under pressure in a fast-paced environment.
  • Excellent communication and collaboration skills, with the ability to interact effectively with diverse teams and stakeholders.
What We Offer
  • Market leading compensation package.
  • Comprehensive medical plan.
  • Stable environment coupled with growth opportunities.


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