Trading Systems Support Specialist
17 hours ago
Eclipse Trading is a leading proprietary derivatives trading firm in Asia, founded in 2007. With over 100 employees across four office locations - Hong Kong (HQ), Sydney, Shanghai, and Chicago - we have established a strong presence in the Asian markets.
We are seeking a technically skilled individual to join our global Infrastructure and Technology Service team in Hong Kong. As a Trading Systems Support Specialist, you will be responsible for maintaining the integrity of our trading IT systems, providing direct support to our trading teams, and ensuring seamless operations of distributed trading systems.
Key Responsibilities:- Identify and resolve critical incidents by analyzing root causes and mitigating impact
- Maintain stability and performance of multi-server trading systems through proactive monitoring and issue resolution
- Provide expert-level support to traders, addressing application issues and queries in a timely manner
- Oversee User Acceptance Testing (UAT) and production software releases to ensure smooth deployment
- Collaborate with Operations and Development teams to troubleshoot complex production issues
- Design and implement robust monitoring and logging solutions to enhance system reliability and visibility
- Develop scripts and tools to automate workflows and optimize operational efficiency
- Drive continuous improvement by identifying process gaps and suggesting enhancements
- Bachelor's degree in Computer Science or a related field
- At least three years of experience in a trading support or similar technical role
- Proficiency in Linux environments and scripting languages such as Python, Perl, or PHP
- A proven track record of delivering results in a collaborative environment
- Excellent communication skills in English, both written and verbal
- Possess a passion for automation and building scalable solutions
- Strong interpersonal skills with the ability to thrive in a fast-paced trading environment
- Be part of a high-performing team that values innovation and collaboration
- Experience a flat organizational structure with direct access to leadership and decision-makers
- Enjoy a work-life balance in a dynamic, multicultural environment
- Work on challenging projects that push your technical expertise and problem-solving skills
- Benefit from an attractive compensation package and opportunities for growth and development
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