IT Support Specialist
11 hours ago
We are seeking an IT Support Specialist to join our team at Sky Systems, Inc. (SkySys) in Hong Kong.
About the JobAs an IT Support Specialist, you will be responsible for providing technical assistance and support to our clients.
Key Responsibilities:
- Provide on-site field support for IT infrastructure issues, including troubleshooting hardware, software, and operating system problems.
- Install, troubleshoot, and fix desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications.
- Perform smart hand activities under instruction based activities at sites.
- Lift/move computer equipment weighing up to 50 lbs.
- Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
- Experience with Anti-spyware and Anti-virus software.
- Some usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
- Troubleshoot issues with systems and networks using good deductive reasoning skills.
- Good written and oral communications skills with clients and management as well as people skills.
- Able to work with deadlines and complete tasks on time.
We are looking for a candidate with the following qualifications:
- Associate's Degree in Electronics or related field.
- CompTIA A+ Certification.
- Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.).
- BASIC understanding and troubleshooting of Mobile Device Management systems (Airwatch / Xenmobile/ Mobile Iron etc).
Sky Systems, Inc. (SkySys) is a leading IT company in Hong Kong, providing innovative solutions and services to our clients.
We offer a competitive salary range of $40,000 - $60,000 per annum, depending on experience and qualifications.
This is an entry-level contract position with opportunities for professional growth and development.
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