IT Support Specialist

24 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China DARMAX GLOBAL Full time

About DARMAX GLOBAL

We are a leading International Corporate & Investment Bank with a fast-paced and collaborative culture, seeking an experienced IT Support Lead with strong functional knowledge of FX options.

The Role:

  • Lead a small team to oversee frontline support for FX IT trade booking, order booking, and risk systems in Asia.
  • Develop good relations with the FX trading business (FO, MO/Risk, BO), follow relationships with third parties, manage/assist members of team.
  • Ensure the HK team provides high-quality support coverage, providing daily user support and prompt resolution of, and regular communication about, major incidents when required.
  • Coordinate with other teams worldwide, especially the FX Risk IT support teams in London and New York, with daily handover calls, to ensure a seamless support on production incidents and issues.
  • Ensure proactive monitoring of systems to ensure problems are detected promptly and enforce change management procedures to ensure production stability while facilitating rapid system advances.
  • Provide and contribute to periodical local and global reporting.
  • Participate in DRP/BCP exercises, regulatory/compliance exercises, and follow up related tasks.

Essential Skills & Experience:

  • Solid experience in Front office IT support (trading applications).
  • Must have strong functional knowledge of FX options.
  • Hands-on experience in Orchestrade and Asgard, and familiar with Sigma, IRIS, Barracuda.
  • Ability to juggle multiple requests at the same time from demanding users.
  • Development experience desirable, particularly in C#.
  • Self-motivated, team-oriented, and skilled in leadership situations.
  • Strong communications in English with proficiency in articulating technical concepts to a non-technical audience.

Estimated Salary Range: $120,000 - $180,000 per annum.



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