IT Support Professional
8 hours ago
**Job Description**
At IO Tech Solutions, we are seeking a highly skilled IT Support Professional to join our team as an Application Expert. This is a challenging and rewarding role that requires strong technical skills and excellent communication abilities.
Responsibilities:
- Provide first-line support for Buy-Side and Sell-Side clients, acting as the primary point of contact for technical queries and issues.
- Take ownership of support tickets, working closely with product and technical teams to ensure prompt resolution and meet service level agreements (SLA).
- Collaborate with internal stakeholders to identify and troubleshoot system incidents, ensuring swift recovery and minimizing downtime.
- Develop and maintain expertise in log collection tools, such as Kibana and Splunk, to improve incident detection and response times.
- Perform daily checks to ensure application stability and reliability before market hours, leveraging data analytics and problem-solving skills.
- Strong proficiency in Linux environment and data mining/SQL scripting is essential for this role.
**Key Requirements and Qualifications:**
As an ideal candidate, you will possess:
- Minimum 5 years of experience in client-facing application support roles, managing client interactions and resolving complex technical issues.
- Excellent verbal and written communication skills, with a strong focus on building trusted partnerships with clients.
- Good analytical, problem-solving, and decision-making skills, with experience in using Atlassian suite and Data mining/SQL scripting.
- Basic knowledge of FIX connectivity and experience in supporting connectivity layer is a plus.
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