Gold Associate

We are seeking a highly skilled Consumer Sales Support Professional to join our team at Citi. This role will play a crucial part in aiding partners in fulfilling sales requirements, resolving basic to moderately complex sales issues, and monitoring controls based on regulatory and reporting requirements.

Citi is a leading global financial services company with a rich history spanning over 200 years. Our unparalleled global network enables us to provide a broad range of financial services and products to our clients across hundreds of cities and countries every day.

Our mission is to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. We strive to create strategies that help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow.

This Consumer Sales Support Professional role will be responsible for:

• Assisting multiple production support functions to aid partners in fulfilling sales requirements
• Resolving basic to moderately complex sales issues based on practice and precedence
• Monitoring controls based on regulatory and reporting requirements
• Delivery and administration of access media and sales tools and assist in the overflow of digital self-service media
• Aiding in the customer service process to ensure the quality of customer service
• Managing the safekeeping and control of files during operation hours
• Recommending new options to enhance productivity in accordance with established guidelines

To be successful in this role, you should possess:

• A high school diploma or equivalent
• 2-4 years of relevant experience
• Mandatory certifications as required, i.e. IIQE 1 & 3
• Experience in operational processes and branch service preferred
• Proficient computer skills with a focus on Microsoft Office applications
• Working knowledge of related industry practices and standards
• Consistently demonstrates clear and concise written and verbal communication

At Citi, we offer a comprehensive benefits package that includes:

• Access to telehealth options, health advocates, confidential counseling and more
• Empowerment to manage your financial well-being and help you plan for the future
• Access to an array of learning and development resources to broaden and deepen your skills and knowledge

Citi is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and passion for delivering exceptional results. Join our team and take the next step in your career.