IT Technical Support Specialist for Client Success
22 hours ago
We are seeking a skilled and detail-oriented IT Technical Support Specialist to join our team in Tokyo, Japan. This role demands a strong technical foundation, excellent communication skills, and a commitment to delivering outstanding customer service.
Key Responsibilities:- Provide Exceptional On-Site Technical Support: Offer timely and effective assistance to end-users, ensuring minimal downtime and maximum productivity.
- Foster Strong Client Relationships: Build trust and loyalty by delivering outstanding customer service, actively listening to client needs, and exceeding expectations.
- Troubleshoot and Resolve Technical Issues: Diagnose and resolve complex IT problems efficiently, minimizing disruptions to business operations.
- Collaborate Effectively with Cross-Functional Teams: Work closely with colleagues to implement IT solutions, gather requirements, and share technical expertise.
- Ensure System Uptime and Performance: Proactively monitor system health, perform regular maintenance, and implement necessary upgrades.
Requirements:
- Strong Technical Foundation: Bachelor's degree in Computer Science, Information Technology, or a related field.
- Hands-On Experience: Minimum of 3-5 years of providing on-site technical support in a fast-paced environment.
- Advanced Technical Skills: Expertise in Windows 10/11, Office 365, Windows Server, Active Directory, DNS, DHCP, GPO, networking (Checkpoint firewall, HP switches), VDI, Azure, and MDM. Relevant certifications preferred.
- Problem-Solving Acumen: Ability to analyze complex issues, develop effective solutions, and implement them efficiently.
- Excellent Communication Skills: Clear and concise communication both verbally and written in English.
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