Quality Assurance Officer, Customer Service

Quality Assurance RoleAt the Mass Transit Railway, we are committed to delivering high-quality services to our customers. As a Senior Quality Assurance Officer, you will play a critical role in ensuring that our quality assurance system meets the highest standards.Key Responsibilities:- Develop and implement a quality assurance system that ensures compliance...

Job DescriptionWe are seeking an experienced professional to join our team as a Cash Management Services Quality Assurance Professional. As a key member of our corporate banking services, you will be responsible for delivering high-quality cash management services to our clients.Key ResponsibilitiesAct as the primary customer contact point for cash...

Quality Assurance Officer • Member of our Quality Assurance team in overseeing all quality assurance activities• Lead and coordinate effective quality assurance activities to promote delivery excellence and sustainable development of the quality management system across Hong Kong and overseas offices• Assist in both internal and external audits•...

About Dah Sing GroupThe Dah Sing Group is a leading financial services organization in Hong Kong, offering banking, insurance, and other related services through its expanding network of over 70 branches in Hong Kong, Macau, and Mainland China.We value a culture that promotes caring, teamwork, and progressiveness. We recognize individual differences in...

Job Description - Senior Quality Assurance Officer (Ref : 2500002D) Responsibilities: Assist in developing and executing a quality assurance system, specializing in the Release of Concession (ROC) process and quality surveillance program Review ROC and Action Code requests for compliance with statutory and operational requirements Facilitate the review of...

Responsibilities: Lead the identification and classification of initiatives into a structured customer experience and service excellence framework, including guidelines and standards; Foster customer-centric spirit by facilitating best practice sharing, devising and implementing Service Excellence project and training programme; Develop and drive...

Mass Transit Railway seeks a seasoned Senior Quality Assurance Officer to develop and execute a quality assurance system, specializing in the Release of Concession (ROC) process and quality surveillance program.The ideal candidate will have a degree in business management, engineering or a related discipline and at least 5 years' relevant experience,...

We are looking for a highly skilled Quality Assurance Expert for Railway Operations to join our team at Mass Transit Railway. As a Senior Quality Assurance Officer, you will play a crucial role in developing and executing a quality assurance system, specializing in the Release of Concession (ROC) process and quality surveillance program.This is an exciting...

Officer, Customer Services (Phone Banking - General Banking) Post Date 05/09/2024 Division Retail Banking Department/Branch Direct Channels Responsible for answering customer enquiries, handling personal & corporate customers’ instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking,...

The role of an Assistant Life Assurance Manager at BOC Group Life Assurance Company Limited involves providing critical support to the Underwriting Manager, ensuring the smooth operation of underwriting activities, and driving business growth through innovative solutions.Responsibilities:Assisting the Underwriting Manager in developing and implementing...

Job DescriptionThe Mass Transit Railway is seeking a highly skilled and experienced Senior Quality Assurance Officer to join its team. As a key member of the organization, you will be responsible for developing and implementing a quality assurance system that meets the highest standards.Responsibilities:- Develop and implement a quality assurance system that...

About the RoleWe are seeking a highly skilled and motivated IT Quality Assurance Specialist to join our team at Cognizant.Job DescriptionThe successful candidate will be responsible for conducting Functional/User Acceptance Testing (UAT) for various projects. Key responsibilities include:Conducting UAT tests to ensure that software applications meet required...

Arcc Spaces, a shared workspace brand under Arcc Holdings, operates design-led spaces in Asia's gateway cities including Hong Kong SAR. By collaborating with a community of change makers and doers, Arcc Spaces drives innovation, learning, collaboration, and opportunities to create spaces that people love. Role Description This is a full-time on-site role...

Company OverviewBaxter Healthcare Corporation is a leading global medical products company. At the intersection of saving and sustaining lives, we create innovative solutions that make a positive impact on people around the world. Our mission is to pioneer significant medical innovations that transform healthcare.We have been dedicated to delivering...

Job DescriptionA Senior Business Analyst with strong Quality Assurance expertise is required to support our client in a large migration project.You will assist in the design, testing, and implementation of CRM systems, specifically Salesforce (SFDC).Focus on system integration testing to ensure seamless integration of CRM systems with other enterprise...

Job OverviewAs a Senior Quality Assurance Officer at the Mass Transit Railway, you will play a crucial role in developing and executing a quality assurance system that specializes in the Release of Concession (ROC) process and quality surveillance program.Key Responsibilities:- Assist in creating and implementing a quality assurance system that ensures...

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them...

Hiring Mobile Full Stack/ Devops/ Java Developer /Data Engineer for Hong Kong Responsibilities: Manual Testing: Develop and execute comprehensive test cases based on requirements and specifications. Perform functional, regression, integration, and system testing. Identify, log, and track defects using a bug tracking system (e.g., Jira). Participate in...

OverviewThe Mass Transit Railway is seeking an experienced Senior Test Manager-ERP to lead the testing lifecycle of the ERP system implementation project, ensuring high-quality deliverables through effective testing strategies and methodologies.ResponsibilitiesDevelop and implement comprehensive test strategies, including functional, integration,...

As a Compliance Auditor at the Accounting and Financial Reporting Council (AFRC), you will play a crucial role in assessing the quality of audit working papers to ensure compliance with professional standards.You will conduct on-site inspections of audit firms to evaluate their quality control systems and assess their impact on audit quality.Using your...