Receptionist

1 day ago

hong kong, Hong Kong SAR China Bird & Bird Full time

Bird & Bird is an international law firm, with a rare and invaluable grasp of strategic commercial issues. We combine exceptional legal expertise with deep industry knowledge and refreshingly creative thinking, to help clients achieve their commercial goals. We have over 1,700 lawyers in 32 offices across Europe, US, the Middle East, and Asia Pacific, as well as close ties with firms in other parts of the world. If you want to find out more, visit

The firm offers excellent prospects for progression and our culture provides all our people with world-class support to achieve their ambitions and goals.

OUR PROMISE

Bird & Bird is committed to maintaining an inclusive working environment and we are an equal opportunities employer. We will actively support and supervise your professional development. For those with the necessary energy and ability, we will ensure that the firm is a first-class platform on which you can develop into an industry leader. We support an agile working environment and are happy to discuss flexible working. The role offers potentially significant career progression.

DUTIES AND RESPONSIBILITIES

  • Deliver high-quality front desk services smoothly and efficiently.
  • Perform front desk duties, including greeting clients, arranging mailing and document delivery, maintaining organized records, updating the telephone directory, office decoration, and general office administration support.
  • Answer and screen all incoming phone calls; resolve caller inquiries or refer them to the appropriate parties promptly.
  • Manage meeting room bookings and scheduling; liaise with the team to arrange room setup and food & beverage requests; ensure meeting rooms are orderly.
  • Serve as the go-to person to ensure seamless delivery of front desk services in a professional manner.
  • Handle daily incoming faxes and emails; screen and dispatch them to the appropriate parties promptly.
  • Coordinate office maintenance services and liaise with vendors (e.g., printers, washrooms, office public areas).
  • Assist in coordinating office events and work with other departments to provide necessary support services, such as client seminars, in-house training, and staff functions.
  • Manage offsite storage and record-keeping.
  • Assist with ad-hoc tasks as required.

SKILLS AND ATTRIBUTES

  • Experience in a law firm or professional services firm is a plus.
  • Punctual, mature, hardworking, and a good team player.
  • Positive and 'can-do' attitude, willingness to learn and expand knowledge and skills, approachability, flexibility regarding hours and role, and a strong practical/common sense approach.
  • Confident front desk/client servicing experience with a strong sense of urgency.
  • Excellent phone manner, both internally and externally, with the ability to communicate clearly and listen effectively.
  • Commitment to delivering high-quality services.
  • Excellent interpersonal and problem-solving skills.
  • Ability to stay calm in demanding situations and work well under pressure.
  • High level of proficiency in MS Office applications.
  • Good command of English, Cantonese, and Mandarin.

Seniority level: Entry level

Employment type: Full-time

Job function: Administrative

Industries: Law Practice

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