Key Account Service Lead

4 months ago

hong kong, Hong Kong SAR China Classy Wheeler Limited Full time

Key Account Service Lead (Public Sector) - IC

Client Description

Regional IT services and solutions provider

Job Description

Responsibilities

  • As an executive responsible for originating executive relationships and pursuing strategic deals in HK Public Sector.
  • Work with HK leadership team in shaping and organizing the required effort to support relationship development and opportunity pursuits.
  • Connect with Client Services Unit (CSU) and capability groups (e.g. Digital, Business Application Services, Communication Engineering, Enterprise Data Management Services, etc.) and other 3rd parties (e.g. hw/sw vendors, VA/AI/chatbot players, etc.) to bring in new ideas and solutions to address client business needs.
  • Promote and build brand in public sector via external market development events.
  • Drive new annual revenue with good profit margin from public sector.
  • Act as a strategic partner to clients and be responsible for achieving high client satisfaction score through a deep understanding of business needs via close client engagement and interaction.
  • Responsible for developing a point of view or thought leadership once a year to strengthen brand position in the marketplace.
  • Leverage consulting skills and expertise in technology to ideate, create, and generate value for clients, leading to strategic opportunities.
  • Manage and align different client stakeholders, who often have different sets of concerns, to lead to concrete sales origination.
  • Together with the delivery leadership, oversee the successful delivery of sold projects and satisfaction of clients.
  • Manage and collaborate with different Line of Businesses to sell and deliver differentiated services to clients.

Job Requirements

  • Degree in Electrical/Electronic Engineering/Computer Science or a related discipline. MBA preferable.
  • 15 years or more in IT or ICT Consulting industry with 8 years or more experience with public sector focus.
  • Strong ability to architect value for clients.
  • Good sales acumen.
  • Good communication skills.
  • Understanding and ability to apply social styles technique to manage stakeholders.
  • Passionate about new technologies.
  • Initiative, customer-focused, independent, and able to work under pressure.
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