Key Account Manager, FMCG

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Projob21 Ltd. Full time
  • Manage the commercial activities in the Hong Kong and Macau key account channels.
  • Formulate and develop tactical and strategic sales and pricing strategies to meet business & market share growth, profitability target, distribution extension, etc.
  • Work closely with Trade Marketing, Brand Teams, Finance, Supply Chain, and other relevant parties to negotiate trading terms & launch programs.

Handle regular sales review to build partnership with customers.

Requirements
  • University graduate or above in Business or related discipline.
  • At least 4 years or above of Key Account sales/Category Management experience in FMCG industry with proven commercial success.
  • Those with 7+ years will be considered as KA Manager.
  • Strong analytical skills, self-motivated, responsible, effective communication & interpersonal skills, result-oriented & act as a good team player.
  • Good command of spoken and written English and Cantonese.
  • Great exposure with High net-worth individual clients.
  • Manage Incoming GBA Customer Enquiries.
Job Duties
  • Deliver a high standard of customer services to VIP clients in GBA markets.
  • Provide timely & quality services to all incoming enquiries.
  • Resolve complaint cases tactfully to ensure customer satisfaction.
  • Deliver a high standard of customer services to VIP clients in South East Asia markets.
  • Develop and implement business strategy to engage ultra-high-net-worth and VIP clients and achieve business growth in terms of revenue, profitability, and brand awareness.
  • Build strong customer relationships with the right partners to create synergy and business opportunities.
  • Present the portfolio of brands in events and personal introduction effectively and consistent with the brand messages.
  • Tasked to drive performance and operational excellence in high-end luxury fashion stores in Hong Kong.
  • Plan and implement inspirational and engaging coaching programs for retail teams to deliver high levels of client satisfaction, business results, and operational efficiency.
  • Anticipate and address operational issues to keep pace with changing trends.
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