Team Lead, Customer Services

Job DescriptionThe Customer Services Team Lead will oversee the day-to-day operations of various customer-facing areas, including concierge counters, helpdesk, reception, box office and ticketing counter, and luggage services.Responsibilities:Lead the Customer Service Team to ensure efficient and quality service delivery.Monitor team performance and contract...

Company OverviewManulife is a leading international financial services group that helps people make informed decisions about their financial futures. With a presence in Asia, Canada, and Europe, we provide a wide range of financial advice, insurance, and wealth management solutions for individuals, groups, and institutions.About the RoleWe are seeking an...

Gravitas Recruitment Group is seeking an experienced Customer Service Team Lead to join our client, a leading commercial bank in Hong Kong. This is a fantastic opportunity for a seasoned professional to lead a team of call centre representatives and contribute to the bank's customer-centric approach.Job OverviewThe ideal candidate will have extensive...

Job Description:We are seeking a highly skilled Customer Service Team Lead to oversee the end-to-end operations flow for Group and Medical hotlines at Prudential plc. This is an exciting opportunity for a seasoned professional to lead a team of customer service representatives, drive business growth, and deliver exceptional results.

Job DescriptionWe are seeking a seasoned Customer Service Team Lead to join our team at Prudential plc. In this role, you will be responsible for overseeing the day-to-day operations of the Customer Service Centre(s) and ensuring the delivery of high-quality customer service.About UsAs a leading international life insurance group, Prudential plc is committed...

At Prudential, we strive to be partners for every life and protectors for every future. Our purpose drives everything we do, creating a culture of diversity and inclusion for our people, customers, and partners. We empower our team members to excel in their roles and make a meaningful impact on our business. This position reports to the Senior Manager of...

About HSBC LifeAt HSBC Life, we deliver on promises by providing life insurance products and services to clients in the Asia-Pacific region. Our team of high-performing individuals empowers employees to develop skills and explore new experiences.Key ResponsibilitiesManage and monitor the Customer Service team for INHK business to meet service standards and...

About The Peninsula Hong KongThe legendary 'Grande Dame of the Far East' first opened in 1928. Today, this magnificent hotel blends the grandeur and nostalgia of a bygone era with modern technology and convenience.Job DescriptionWe are seeking an experienced Front Desk Supervisor to manage and ensure the efficient running of Front Desk operations. The ideal...

At Prudential, we're committed to creating a culture where diversity is celebrated and inclusion is assured. This role is an exciting opportunity to join our Complaint Management team as a key partner in driving continuous improvements in customer experience.This position reports to the Senior Manager of Complaint Team and is responsible for managing a team...

We are Alter Domus, a leading asset management company with a presence in 23 countries.About UsAs one of the top 30 asset managers in the industry, we pride ourselves on our expertise and commitment to delivering exceptional results for our clients. Our team of over 5,000 professionals is dedicated to providing innovative solutions and unparalleled service....

Description The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Officer, Customer Engagement Team with the resources to solve critical problems for the future of our business, which is why we need you. What motivates you? ...

About Dah Sing Financial Group A leading financial services group in Hong Kong, offering banking, insurance, and other related services through its extensive network. The Company's culture is built on caring, teamwork, and progressiveness. We foster an environment where individuals can grow and thrive, valuing uniqueness and diversity. Our goal is to create...

About UsWe are the Pirata Group, a dynamic team of innovators behind the iconic Sheung Wan flagship branch of our good times temakeria, TMK Punk & Rolls.We're now looking for a seasoned Customer Service Team Lead to join our crew and drive exceptional guest experiences. As a key member of our team, you will work closely with our supervisor to oversee table...

Job Description The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Officer, Customer Engagement Team with the resources to solve critical problems for the future of our business, which is why we need you. What motivates you? ...

Job Summary: As a Service Team Leader with Hermès, you will be responsible for delivering exceptional customer experiences and leading the service team to achieve retail excellence.Responsibilities:Customer Service: Identify customer needs, provide product information, and offer a high standard of customer service while maintaining a professional...

We are seeking a Customer Service Support Specialist to join our team at China Aircraft Services Limited.About the RoleThe successful candidate will provide exceptional customer service support, handle enquiries from airlines and customers, and perform administrative tasks with high accuracy.Key Responsibilities:Maintain accurate records of license renewals...

Fast-growing IT & network service solutions provider Job Description Candidates with less experience will be considered as Service Engineer / Service Engineer. Responsibilities Provide IT infrastructure support/administration - Perform installation, configuration, administration and troubleshooting of OS, hardware & software. Responsible for providing IT...

Job DescriptionAt HK45 DXC Technology Enterprise Services (Hong Kong) Limited, we are seeking a highly skilled Senior Software Engineering Team Lead to join our team. This is an exciting opportunity for a seasoned professional to lead a team of software engineers and drive the development of innovative software solutions. About the RoleThe Senior Software...

Wati is a fast-growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp. Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Southeast...

About the RoleWe are seeking an exceptional Team Lead to join our dynamic team at TMK: Rap & Rolls in Wan Chai, bringing their expertise and charisma to elevate the guest experience.The successful candidate will lead a team of employees during their shift, ensuring tasks are completed efficiently and effectively. They will also serve as a reference point for...